Cancellation policy
What happens when a trip cannot run — whether the reason is the weather or a change of plan.
If we cancel
Where we cancel a trip for weather, sea state, national park closure or any safety reason, you may take a full refund of everything you have paid us, or move your booking to another date at no charge.
We make that decision in the morning, based on the actual conditions. We will contact you as early as we can.
If you cancel
Tell us as soon as you know. We confirm the cancellation terms that apply to your booking in writing when we accept it, so you are never guessing. In practice we are reasonable about genuine changes of plan and unreasonable about no-shows.
Late arrivals and no-shows
If you are not at the pickup point we will call and wait as long as the departure allows. Boats leave on the tide and the other guests aboard, so we cannot hold one indefinitely — message us the moment you know you are running late.
Illness and unfitness to travel
If you are unwell, tell us rather than getting on the boat. We would far rather move you to another day than have someone ill several hours from shore.
Refund method and timing
Refunds are returned by the same method you paid, in Thai baht. We start them as soon as the cancellation is agreed.
National park fees
Park fees are collected by the national park on the island, not by us. Where a trip is cancelled before departure no park fee arises, because it has not yet been paid.
Contact
Questions about this page can go to monkeytraval@gmail.com or +66 95 540 3179.